5 Easy Steps to Enhancing Your Security Guard Service
What we have found is that most security guard businesses are capable of providing the support that property supervisors want, but too often do not due to a lack of continuing quality control processes.
Security guard businesses are unlike any vendor that a home supervisor usually hires. If you employ a painter, then you are able to see whether they are doing their tasks by looking at the walls. However, when you employ a security guard company, how often can you see whether the protector organization is doing their job including running background checks and drug screenings, providing great training for your guards, and effectively tracking and supervising your defenses. In most cases they probably are, but it is important to implement a method of verification and quality control to make sure that issues connected with the deficiency of performing these tasks do not begin to occur.
In this article we’ll discuss five (5) easy actions to enhancing your safety guard service and attaining everything you imagine as your perfect building site security guard.
Display Your Guards Qualifications
In most states, guards are mandated to have a specified level of training before they could begin working as security guards. If your state is one of those states, make sure that your security guard organization is compliant.
If you are in a country where there are no state requirements for guard certification, then investigate the type of training that is being provided by your security company and inquire does it seem decent.
Additionally, is your security guard company performing history and drug screenings on all your guards BEFORE they send them to your own property? If they’re, they ought to be providing you with verifications. Otherwise, why?
Another superb way to display whether the protector is a fantastic match for your house is to conduct a short”interview” to get a feel for the guard and also to explain your expectations. This first dialogue will tell you a good deal about what to expect from that guard and it gives you a chance to ask another guard if you think that it is essential.
Assess Guard Training
Although most security guard businesses have a very thorough orientation that introduces every guard to the company itself, in several cases the guard’s orientation to his assigned property isn’t as complete. We call the orientation for the assigned property”Site Specific Training”. Find out what your site specific training looks like:
• Does it occur at your premises?
• How long is each new officer educated?
• How long does the security company double bank?
Determine the response to every one of the questions and be certain that they fit with what you believe is sufficient. You should even think about sitting in on your safety guard company’s orientation and also your site special training to acquire an understanding of what goes into preparing a guard to operate at your premises.
Protect supervision is one of the more important factors of very good security guard support. When security businesses provide poor supervision, there isn’t enough emphasis put on preventing errors, problems, and complaints. Lack of supervision also removes the opportunity for the protector to understand and better understand their duties. If the guards aren’t being supervised, they begin to feel that their work isn’t significant and they begin to find themselves as less of a part of the security team. When guards do not feel as part of your team it generally contributes to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Based on the arrangement of your contract, onsite managers might not be included. If your contract does not demand onsite oversight, how does your security guard company remotely oversee its defenses? Outside the normal security company field manager spot checks, the 2 methods of remote supervision that prove most successful are:
If your guards must make rounds of your premises, then a method for monitoring them while on duty is essential. Officer Tour Tracking Systems provide a remote way of tracking the guards while they’re on your premises. These monitoring systems allow the security guard company to monitor the log and time the activity of the guards while they’re making rounds to several areas on your premises. Most Officer Tour Tracking Systems can create reports which enable the safety guard company to quickly acquire an understanding of whether the protector is making rounds. The property manager should also be given with an updated version of those reports. Producers of these systems include Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we have found that using a method for guards to check in frequently with the safety guard company provides a way of making certain that each guard is safe and alert. Using guards check-in frequently together with the safety guard company, at least every 30 minutes, guards believe that their safety is important and that being awake and alert is an important part of their job.
Expand Your Guards
After hours inspections of your defenses are always great ways of finding out just what is occurring with your safety as you aren’t there. Through these inspections, be sure to ask your safety guards questions regarding their responsibilities and duties to make sure that they know their tasks. In fact, we suggest getting your safety guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) by a licensed security adviser as part of your continuing security program.
Firms like Asymmetric Strategies provide a free service aimed at doing exactly that. Bear in mind, when selecting a security adviser be sure that the adviser isn’t really a security guard company. If that’s the case, your audit is sure to develop issues with your existing security guard company.